Wood Floor Expo - woodfloorexpo.com, refund and exchange policy.

We offer a 15 day Money Back Guarantee on almost every product we offer except the wood floors. Please call customer service at 718-292-2863, in advance to obtain an RMA number (Return Merchandise Authorization) within 15 days of purchase date.

Return merchandise with RMA number to:

woodfloorexpo.com
(print RMA number Here)
2472 Third Ave.
Bronx, NY 10454

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via email to sales@woodfloorexpo.com, or call on our business phone at 718-292-2863.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Shipping Costs Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure

We suggest you contact our tech support team first by posting a question in our Help Desk to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary!

One-Year Warranty

All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior.

Manufacturer Warranty

Manufacturers sometimes offer additional warranty . Customers should contact the manufacturer after warranty expires.

Out of Stock Policy

   * The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.

   * Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

   * Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.

   * Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.

Shipping Policy

We ship all of our products eccept otherwise noted through UPS(United Parcel Service)

Next Day Air Early AM - You will recieve the order on the next business day early in the morning.

Next Day Air - You will recieve the order on the next business by 10:30 a.m. or 12:00 noon.

Next Day Air Saver - You will recieve the order on the next business by 3:00 or 4:30 p.m.

2nd Day Air - Delivery by the end of the second business day.

3 Day Select - Delivery by the end of the third business day.

Ground - 8 to 10 business days.